If you can't, you have to submit a request by opening a ticket to have your MFA reset. What happens when you purchase a new phone and no longer have the old one? If you have access to a computer, you may be able to update your MFA configuration to include your new phone following steps outlined below. (Note the Microsoft Authenticator app will work without a mobile or Wi-Fi connection.Selecting Microsoft Authenticator app as a primary second factor authentication method during the initial MFA setup have posed a big challenge to users that did not configure any alternate authentication methods. This option requires you to have access to a phone that you used and registered with Microsoft during MFA setup, in order to complete the MFA challenge when signing in. We recommend you add an additional method to approve sign-ins in case you lose or cannot access your phone. Your web browser will now show this message. Your phone will then get a notification asking you to approve sign-in. Go back to your web browser and click 'Next' You can also control your notifications in your phone settings. Therefore we recommend clicking 'allow' for notifications. This is the quickest way to sign in to your account. The app can send a notification when you sign in asking you to approve it. If you have an iPhone, you will then be asked about notifications. You will then be able to continue the setup. Then enter the code and URL on the next screen. In the app click on 'Or enter code manually'. If you are looking at this on your phone you can click the code and URL to copy them. You will be given a code and URL to copy into the app. On your web browser click on 'Can't scan image?' under the QR code. If your phone is unable to recognise the QR code on your laptop screen it might be easier to start this process again using the web browser on your phone.
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